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Preventive maintenance is the key to obtaining years of trouble-free service from your computer system. A properly administered preventive maintenance program pays for itself by reducing problem behavior, data loss, and component failure and by ensuring a long life for your system. In several cases, I have "repaired" an ailing system with nothing more than a preventive maintenance session. Preventive maintenance also can increase your system's resale value because it will look and run better.
Developing a preventive maintenance program is important to everyone who uses or manages personal computer systems. The two types of preventive maintenance procedures are active and passive.
Passive preventive maintenance includes precautionary steps you can take to protect a system from the environment, such as using power-protection devices; ensuring a clean, temperature-controlled environment; and preventing excessive vibration. In other words, passive preventive maintenance means treating your system well and with care.
An active preventive maintenance program includes procedures that promote a longer, trouble-free life for your PC. This type of preventive maintenance primarily involves the periodic cleaning of the system and its components, as well as performing backups, antivirus and antispyware scans, and other software-related procedures. The following sections describe several active preventive maintenance procedures.
How often you should perform active preventive maintenance procedures depends on the system's environment and the quality of the system's components. If your system is in a dirty environment, such as a machine shop floor or a gas station service area, you might need to clean your system every three months or less. For normal office environments, cleaning a system every few months to a year is usually fine. However, if you open your system after one year and find dust bunnies inside, you should probably shorten the cleaning interval.
Other hard disk preventive maintenance procedures include making periodic backups of your data. Also, depending on which OS and file system you use, you should defragment hard disks at least once a month to maintain disk efficiency and speed.
The following is a sample weekly disk maintenance checklist:
Back up any data or important files.
Run a full system antivirus and antispyware scan. Before starting the scans, be sure to check for and install antivirus and antispyware software updates. Most of these programs have integrated update routines that automatically check for updates on a weekly or monthly basis, or at some other interval you choose.
Run the Windows Disk Cleanup tool, which searches the system for files you can safely delete, such as
Finally, run a disk-defragmenting program.
You replace because of the economics of the situation with computer hardware. The bottom line is that it financially is much cheaper to replace a failed circuit board with a new one than to repair it. For example, you can purchase a new, state-of-the-art motherboard for around $100, but repairing an existing board normally costs much more than that. Modern boards use surface-mounted chips that have pin spacings measured in hundredths of an inch, requiring sophisticated and expensive equipment to attach and solder the chip. Even if you could figure out which chip had failed and had the equipment to replace it, the chips themselves are usually sold in quantities of thousands and obsolete chips are usually not available. The net effect of all of this is that the replacable components in your PC have become disposable technology. Even a component as large and comprehensive as the motherboard is replaced rather than repaired.
You can troubleshoot a PC in several ways, but in the end it often comes down to simply reinstalling or replacing parts. That is why I normally use a simple "known-good spare" technique that requires very little in the way of special tools or sophisticated diagnostics. In its simplest form, say you have two identical PCs sitting side by side. One of them has a hardware problem; in this example let's say the memory module (DIMM) is defective. Depending on how and where the defect lies, this could manifest itself in symptoms ranging from a completely dead system to one that boots up normally but crashes when running Windows or software applications. You observe that the system on the left has the problem but the system on the right works perfectlythey are otherwise identical. The simplest technique for finding the problem would be to swap parts from one system to another, one at a time, retesting after each swap. At the point when the DIMMs were swapped, upon powering up and testing (in this case testing is nothing more than allowing the system to boot up and run some of the installed applications), the problem has now moved from one system to the other. Knowing that the last item swapped over was the DIMM, you have just identified the source of the problem! This did not require an expensive ($2,000 or more) DIMM test machine or any diagnostics software. Because components such as DIMMs are not economical to repair, replacing the defective DIMM would be the final solution.
Although this is very simplistic, it is often the quickest and easiest way to identify a problem component as opposed to specifically testing each item with diagnostics. Instead of having an identical system standing by to borrow parts from, most technicians have an inventory of what they call "known-good spare" parts. These are parts that have been previously used, are known to be functional, and can be used to replace a suspicious part in a problem machine. However, this is different from new replacement parts because, when you open a box containing a new component, you really can't be 100% sure that it works. I've been in situations in which I've had a defective component and replaced it with another (unknown to me) defective new component and the problem remained. Not knowing that the new part I just installed was also defective, I wasted a lot of time checking other parts that were not the problem. This technique is also effective because so few parts are needed to make up a PC and the known-good parts don't always have to be the same (for example, a lower-end video card can be substituted in a system to verify that the original card had failed).
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